Privacy Policy

Respecting Your Privacy and the Law

KRB Logistics Resources is committed to respecting your rights and protecting your privacy as we conduct our business with you and we strive to meet and exceed, where possible, relevant guidelines.

Our Privacy Policy applies to all your dealings with us.

Collecting Your Personal Information

At KRB Logistics Resources we endeavour to only collect information about you that is necessary for what we do.

If you are acquiring or have acquired a product or service from KRB Logistics Resources, we will collect and hold your personal information for the purposes of:

  • Providing you with the relevant product or service
  • Managing and administering the product or service

The information collected may include your name, postal or email address, date of birth, financial details, tax file number or other information KRB Logistics Resources considers necessary.

We will, if it is reasonable or practicable to do so, collect your personal information from you.  This may happen when you fill out an administrative form or when you give us personal information over the telephone or counter, or through KRB Logistics Resources' website.

In certain cases we collect your personal information from third parties.  For example, we may need to collect personal information from your employer or publicly available sources of information.

Keeping Your Personal Information Accurate and Up-To-Date

We aim to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date.  We will take reasonable steps to make sure this is the case.  This way we can provide you with better service.

If you believe your personal information is not accurate, complete or up-to-date, please contact us.

Protecting Your Personal Information

We store information in different ways, including in paper and electronic form.  The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure.  Some of the ways we do this are:

  • Confidentiality requirements for our employees
  • Document storage security
  • Security measures for systems access
  • Providing a discreet environment for confidential discussions
  • Only allowing access to personal information where the individual seeking access has satisfied our identification requirements and are authorised to obtain it
  • Access control for our buildings

Your Privacy on the Internet

Each time someone visits our site, our Internet Service Provider (ISP) collects the following types of information:

  • The number of users who visit
  • The date and time of visits
  • The number of pages viewed
  • How users navigate through the site

No attempt is made to attempt to identify anyone browsing our site.  The data is captured so that we can evaluate the quality of our content and make improvements.

Any information provided through online forms is stored in a database.  We retain ownership of this information and do not sell it to any third parties.  The information may be used to identify potential buyers of sale goods and future employees.  We may also use your email address to send regular communications about KRB Logistics Resources' services.

Using Government Identifiers

Although in certain circumstances we are required to collect government identifiers such as your Tax File number or Superannuation Member number, we do not use or disclose this information other than when required or authorised by law.

Your Sensitive Information

Without your consent we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record.

This is subject to some exceptions including:

  • The collection is required by law
  • When the information is necessary for the establishment, exercise or defence of a legal claim

Gaining Access to Your Personal Information

You can gain access to your personal information.  This is subject to some exceptions allowed by law.  Factors affecting a right to access include:

  • Access would pose a serious threat to the life or health of any individual
  • Access would have an unreasonable impact on the privacy of others
  • A frivolous or vexatious request
  • The information relates to a commercially sensitive decision making process
  • Access would be unlawful
  • Access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function or negotiations with you
  • Legal dispute resolution proceedings
  • Denying access is required or authorised by or under law

We will give you reasons if we deny access.  If you do not wish us to retain your personal information please contact us.

Resolving Your Privacy Issues

If you have any issues you wish to raise with KRB Logistics Resources, or would like to discuss any issues about our Privacy Policy, then you are always welcome to speak directly to our staff and they will do their best to resolve your issue.  If investigation is required we will keep you advised of progress.  If our staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution.

At KRB Logistics Resources, we endeavour to:

  • Abide by any decisions of the relevant complaint committees; and
  • Handle privacy complaints promptly and fairly.